Thank you for purchasing a query plan on History-timeline.net. This Refund Policy explains how refund and withdrawal requests work for our service. Nothing in this policy limits any mandatory rights you have under the laws of your country of residence.
Where your payment is processed by Paddle, Paddle acts as the Merchant of Record for your transaction. In that case, your purchase is governed by Paddle’s legal terms, including the Paddle Buyer Terms and the Paddle Refund Policy, which form part of your agreement with Paddle.
You may submit a refund or withdrawal request within 14 calendar days from the date of your transaction, in line with the minimum period described in Paddle’s Refund Policy and Buyer Terms (including country-specific rules where they apply). Eligibility, approval, and processing of refunds are determined by Paddle under those documents.
To withdraw from a transaction, cancel where applicable, or request a refund for a Paddle purchase, use the “View receipt” or “Manage subscription” link in your Paddle confirmation email, submit a request via the support options on your receipt or billing page, or visit paddle.net and use the request flow described in Paddle’s Refund Policy.
If you paid through a method other than Paddle (for example PayPal where offered), you may contact us at [email protected] to request a refund within 14 calendar days from the date of your purchase. Please include your registered email address and order details. We will handle your request in accordance with applicable law and, where relevant, the rules of your payment provider.
If a refund is approved, access to the purchased query credits for that order will end and the corresponding balance will be adjusted. Timing of the credit to your payment method depends on Paddle or your payment provider.
If you experience persistent technical issues or a material problem with the service, please contact us at [email protected]. For Paddle purchases, you may also contact Paddle’s support as described in the Paddle Refund Policy (including the section on technical or product defects).
We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will change when we do. Paddle may also update its Buyer Terms and Refund Policy; the version that applies to your transaction is the one linked from Paddle at the time of purchase.
Questions about this Refund Policy: XinLi [email protected]